As a secretary, you provide general clerical and administrative support to managers and professionals in an office.

You may be the first person who clients and customers speak with at the office. 



  • Office Work
  • Working with others 

A typical day may involve:

  • liaising with other staff to arrange meetings
  • preparing reports, briefing notes and correspondence
  • proofreading for grammatical errors
  • maintaining appointment diaries and making travel arrangements
  • actioning mail and maintaining records
  • answering telephone calls and responding to inquiries
  • taking meeting notes and transcribing dictation
  • greeting visitors
  • bookkeeping and petty cash functions

It helps to be good at:

  • being organised 
  • communicating clearly 
  • using technology 
  • writing
  • attention to detail 
  • working calmly under pressure

Qualifications/pathway options:

  • Cert II in Business
  • Cert II in Business Administration


  • Traineeship 

You may be able to work in:

  • Construction
  • Administration 
  • Government 
  • Professional Services 

Related Roles

  • Office Manager 

  • Accounts Clerk 

  • Bookkeeper 


1300 889 156 providing confidential, practical (non-legal) advice on issues of discrimination and harassment, and avenues that are available to you.